Refund policy
Return & Refund Policy
At Performance Diesel Group (PDG), we want you to get the right part the first time. If something isn’t right, here’s how returns work.
Return Window
Return requests must be made within 30 days of the order date. Requests received after 30 days will not be accepted.
Return Requirements
To be eligible for a return, items must be:
- Uninstalled. Parts that have been installed, even briefly, cannot be returned.
- Unused, with no signs of wear, damage, or modification
- In the original manufacturer packaging, complete with all hardware, components, and paperwork
All returned items are inspected when they arrive. Returns that don’t meet these requirements will be refused and sent back to you at your expense.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Electrical parts and electronics, including sensors, modules, tuners, and injectors
- Special-order and non-stock items
- Opened fluids, filters, chemicals, and shop supplies
- Clearance and final-sale items
- Kits with missing pieces or components
Restocking Fee
All returns are subject to a 30% restocking fee of the item’s purchase price. The restocking fee is waived when PDG shipped the wrong item or the item arrived damaged or defective.
Return Shipping
- Customer error (ordered the wrong part, changed mind, etc.): you are responsible for return shipping. We can provide a prepaid return label, and its cost will be deducted from your refund.
- PDG error (we shipped the wrong item, or the item is defective or damaged): we cover return shipping.
- Original shipping charges are not refunded on returns made because of customer error.
- Freight and oversized items are subject to additional return charges. Please contact us before returning any freight item.
Damaged or Defective Items
If your order arrives damaged or defective, you must notify us within 48 hours of delivery and include photos of:
- The item
- The packaging
- The shipping label
Claims reported after 48 hours or without photos may not be eligible for a replacement or refund.
Warranty Claims
All warranty claims go through PDG. Do not contact the manufacturer directly. Ship the item to us and we’ll handle the claim with the manufacturer or distributor for you. Warranty coverage is determined by the manufacturer.
PDG does not cover labor, towing, downtime, or any other costs related to installing, removing, or the failure of a part.
Exchanges
Exchanges are accepted when the part is new in the box, uninstalled, and in its original packaging. Email us to start an exchange.
How to Start a Return
- Contact us before shipping anything. Email parts@performancedieselgroup.com with your order number, the item(s) you’re returning, and the reason for the return.
- We’ll reply with return instructions and the PDG return address.
- Ship the item back securely packed, with your order number included.
Returns sent without contacting us first may be refused.
Refunds
Refunds go to the original payment method only. Once your return is received and inspected, approved refunds are processed within 5–10 business days, minus any applicable restocking fee and return label cost. Your bank may take additional time to post the credit.
Questions?
Email us at parts@performancedieselgroup.com.